6701 Beaumont Ave,
Duncan, BC V9L 5X8
Phone: (250) 743-7669
Toll free phone: (888) 364-2500
Fax: (250) 743-7612
Toll free fax: (888) 364-2600
Email Gerhard Aichelberger –


Customer Service Representative (CSR): Susan
#100, 759 Courtney Street
Victoria, B.C. V8W 1C3
Tel: (250) 382-8218 x115
Fax: (250) 382-9952

File Transfer Instructions
Log onto our website at:
Select “Orders & Estimates”
Please choose “Miscellaneous Submission” from the left side menu bar and fill out the form as requested. The form will indicate which fields must be entered. Important! Please indicate Susan as your contact at Fotoprint – this will ensure our CSR is notified that the files have arrived. Once completed, hit the “proceed” button and a browser will appear for you to select your file/folder from a location on your computer.
You will receive an automatic notification that confirms your submission – this will be sent directly to the email address you provided on the form. Our CSR at the plant will also be notified that your file has been submitted.
You may also send in a disc (CD or DVD) attn: Susan to the above address.


Rayacom Premium Print

Customer Service Representative (CSR): Dave Benza
7060 Waltham Avenue, Burnaby, B.C. V5J 4V5
Toll Free Tel: 1-866-334-4488
Tel: (604) 254-4488
Fax: (604) 254-0408

Mitchell Press

Customer Service Representative: Danielle Browne
8328 Riverbend Court, Burnaby, B.C. V3N 5C9
Main Tel: (604) 528-9882
Direct Tel: (888) 528-9882 x275
Fax: (604) 528-8024

File Transfer Instructions
You can send your file electronically by uploading the file to our FTP site or by sending in your file to our Printing Plant.

We will create a drop box specifically for you and will email you your user name and password.


Our general FTP (file transfer protocol):

If you are using FTP software like Fetch or Transmit etc.


User id: public

Password: public

Account: leave blank


Or, go to and follow instructions


After uploading your file, please email your file name to our Customer Service Representative (CSR) Danielle Browne at and cc to and


You can also send in your files to the above address, attn.: Danielle Browne.


PDF File Preparation

Mitchell Press has a PDF workflow and it is to your advantage to provide press-ready PDF files. If you need assistance in the preparation of PDF files, contact Danielle Browne to set up a PDF training session.  This is a free service offered by Mitchell Press to inform our clients of the advantages of PDF file preparation.


Customer Service Representative: Ian McKinnon
#1 – Printers Way, Altona, Manitoba. R0G 0B0
Tel: (204) 319-8139
Fax: (204) 324-1333

File Transfer Instructions
You can use our QuickFTP site. However, you must have a MyBooks account set up to receive the log-in information. Please contact Friesens’ Sales Representative Gerhard Aichelberger if you need to have a MyBooks account set up.
Gerhard Aichelberger
You may also send in a disc (CD or DVD) attn: Ian McKinnon to the above Manitoba address.

Bellwyck Packaging Solutions

Customer Service Representative: Dave Miles
E101 - 19720
94A Avenue, Langley  B.C.  V1M 3B7
Tel: (604) 882-9925 x224
Fax: (604) 882-9919

File Transfer Instructions
Please send your file electronically in Mac format or as an .eps file by emailing the file to…

(We do not accept any files in Corel Draw)


Or for larger files, FTP:       

username: vwplabel

password: gerg1gerg


Customer should follow up on upload with an email to Gerald in Pre-press at letting us know that the file is there.

You may also send in a disc (CD or DVD) attn: Dave Miles.

International Web Express

Customer Service Representative: Carl Turnbull
1455 Brigantine Dr Suite 1, Coquitlam, B.C. V3K 7C2
Toll-Free Tel: 1-888-315-8188
Tel: (604) 526-8557
Fax: (604) 526-8004

File Transfer Instructions 
FTP (file transfer protocol)
Host Address:
User ID: express (all lower case)
User Password: upload (all lower case)
Make sure the name of your publication is the FILE name so we can identify who it is from.
After uploading your file, please email your file name to Vic Noble in production at
You may also send in a disc (CD or DVD) attn: Vic Noble to the above address.